Citizen’s document portal

Koinè is the single electronic portal which uses the latest Business Process Management technologies to guarantee efficiency and transparency in relations with citizens. The solution is based on an automatic document and workflow management platform, which allows citizens to process their paperwork using the central portal.
They receive updates about the status of their paperwork by text message, e-mail or post.
A reserved area will be available on the website to keep people informed about the status of individual ongoing procedures, which will also allow access to the relevant documents.

The Business Process Management features also allow the introduction of the automatic processes required to improve the efficiency of a company's procedures. This ensures the necessary flexibility for managing all the cases that can arise in an ordinary business day.

Instant results in document searches, structured access to information and a considerable improvement in information flows between offices, government and political bodies mean Koinè can guarantee maximum transparency in each procedure and deliver high quality standards in its work and services to local residents.